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Privacy Policy

DaDesktop is committed to safeguarding the privacy of our users. This policy details how we gather and utilize personal data, as well as the safeguards we implement to protect your individual details.

We limit the collection and use of personal data to what is strictly necessary for service delivery or for the legitimate purposes outlined in this policy. Please note that the methods for collecting and storing data vary significantly depending on the chosen hosting solution.

NobleProg hosted public server

This server is located in a NobleProg data center within the EU and adheres to GDPR regulations. It operates as a shared resource for NobleProg clients, which allows NobleProg to access the server.

If you opt for a server located outside the EU, local laws may apply. Data for UK-based customers is stored within the UK.

NobleProg hosted private server

This server resides in a NobleProg data center within the EU. It is a dedicated environment for a single organization, ensuring that no other entities use the hardware.

Should you choose a server located outside the EU, local laws may apply.

On premise server

The server is situated at the organization’s own facility. The software is installed locally, and all data remains under the organization’s full control.

Data categories

Below are the specific categories of data we collect:

User account / personal data

Shared server

Private server

On-premise server
  • Registration of an account is mandatory to access DaDesktop.
  • When you register, you provide us with personal information, such as your name, email address, username, and password.
  • We collect this data to facilitate service access and to maintain the security of our platform.
  • Your data may be used to communicate regarding your account status.
  • Account data is retained for the duration of the account’s active status.
  • You may cancel your account at any time, in which case we will delete your account data.

 
  • Clients can choose to manage their own users or request that NobleProg handles user management.
  • Encryption can be applied to the server to prevent NobleProg from accessing the data.
  • No data is collected or stored by us.
  • NobleProg does not have access to the data.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Activity within the Training Room is subject to monitoring by the course instructor, training management, and technical support.
  • This monitoring enables us to allocate data resources effectively, assist with issues, track course progress, and ensure compliance with our Terms of Service.
  • Our terms of use restrict users from engaging in personal activities, such as social media usage, financial transactions, or personal web searches.
  • Data is removed once the course is marked as ‘finished’.

 
  • All collected and stored data is managed by the client.

 
  • NobleProg has no access to this data.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop may include an integrated audio/video feature.
  • This feature operates via NobleProg’s infrastructure, rather than through external software.
  • Course Desktops (Fresh-start, Trainer, and Participant) can be recorded for troubleshooting. No audio is recorded. These recordings are deleted 14 days after course completion. Access is limited to NobleProg administrators with SuperAdmin privileges.
  • All collected and stored data is managed by the client.
  • Course Desktops and recordings may be captured for troubleshooting or other purposes (similar to the Shared Server). These recordings are the client’s responsibility and are automatically deleted after 14 days due to the auto-delete process.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients can choose to record the course desktop.
  • If recording is enabled, NobleProg stores the file, which may be monitored. The account holder decides when it is deleted.
  • Cancellation of the account results in the deletion of all associated recordings.

 
  • Clients can choose to record the course desktop.
  • All collected or stored data is managed by the client.
  • NobleProg has no access.

Technical Support

When you contact us for technical support, you are required to provide personal data, which may include your name, employer, email address, phone number, time zone, and the reason for support. We use this information to resolve your issue and to better understand common user problems. All technical support is handled internally by NobleProg.

Contact Us

You may exercise any of your rights concerning your personal data by sending a written notice to us via contact us.

Changes to this policy

We may revise this policy periodically by publishing an updated version on our website. We recommend checking this page regularly to stay informed about any updates and to note any significant changes.

Please refer to Terms of use Dadesktop Public Cloud