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Privacy Policy

DaDesktop values the privacy of everyone who uses our services. This policy details how we gather and handle your personal information and the steps we take to keep that data safe.

We only collect and process personal data when it's essential for delivering our services to you, or for the legitimate purposes outlined in this policy. Keep in mind that the way data is collected and stored differs significantly based on the hosting option you pick.

NobleProg Hosted Public Server

This option is housed in a NobleProg data center (Spain within the EU - compliant with GDPR). It’s a shared environment for NobleProg clients, and NobleProg can access it.

Should you opt for a server located outside the EU, local regulations may come into play. Customer data from the UK is kept within the UK.

NobleProg Hosted Private Server

This is situated in a NobleProg data center (within the EU). It’s a dedicated server for a single organization, and no other entity will utilize the hardware.

If you choose a server placed outside the EU, local laws might be applicable.

On-Premise Server

The server will reside on the organization’s own premises. The software gets installed on that server, and all data stays entirely under that organization’s control.

Data Categories

Here are the categories of data we gather:

User Account / Personal Data

Shared Server

Private Server

On-Premise Server
  • To use DaDesktop, you’ll need to create an account.
  • When you sign up for an account, you'll share some personal details with us, like your name, email, username, and a password.
  • We gather this information because it’s essential for giving you access to our services and keeping them secure.
  • We might use your details to send you communications about your account.
  • We keep your account data for as long as your account stays active.
  • You’re free to cancel your account whenever you want, and if you do, we’ll delete your account information.
  • The client can decide whether to manage users themselves or have NobleProg handle user management.
  • The server can be set up with encryption to block NobleProg from having any access.
  • No data is gathered or retained.
  • NobleProg has no access.

Training Room Data (Including Cloud Desktop Activity and Chat)

Shared Server

Private Server

On-Premise Server
  • All actions inside the Training Room can be observed by the course instructor, training management, and our tech support team.
  • We carry out this monitoring so we can assign suitable data resources, assist you with any issues, allow the instructor and management to follow course progression, and ensure adherence to our Terms of Service.
  • The terms of use forbid users from engaging in any personal activities, like browsing social media, making financial transactions, or performing personal web searches.
  • The information is erased once the course is marked as ‘finished’.
  • All data that’s gathered and stored is managed by the client.
  • NobleProg has no access.

Video/Audio Data

Shared Server

Private Server

On-Premise Server
  • DaDesktop can include a built-in audio/video feature.
  • This feature runs through NobleProg’s own infrastructure, not third-party software.
  • Course Desktops (Fresh-start, Trainer, and Participants) might be captured for problem-solving needs. No audio gets recorded. These recordings are wiped 14 days after the course wraps up. Only NobleProg admins with SuperAdmin privileges can view these recordings.
  • All data gathered and retained is managed by the client.
  • Course Desktops and Recordings may (if needed) be captured for troubleshooting and other reasons (refer to Shared Server). These recordings are the client’s responsibility, and thanks to the automatic deletion process, they’re removed after 14 days.
  • No data is gathered or retained.
  • NobleProg has no access.

Record Feature

Shared Server

Private Server

On-Premise Server
  • Clients have the option to record the course desktop.
  • If the recording feature is turned on, NobleProg stores the file and can monitor it. The account holder decides when it gets deleted.
  • If the account is closed, all related recordings are erased.
  • Clients have the option to record the course desktop.
  • All data gathered or stored is managed by the client.
  • NobleProg has no access.

Technical Support

When you reach out for technical support, you’ll need to provide some personal details, which could include your name, employer, email, phone number, time zone, and the reason you need help. We use this support information to resolve your issue and to gain a clearer picture of the types of challenges our users face. All technical support is handled internally by NobleProg.

Contact Us

You can exercise any of your rights concerning your personal data by sending a written notice to us via contact us.

Changes to This Policy

We might revise this policy occasionally by posting a fresh version on our site. We recommend you review this page every now and then to stay comfortable with any updates and to spot any significant modifications clearly.

Please also see the Terms of Use for Dadesktop Public Cloud