Reliable Controls - Canada

About the Customer

Reliable Controls is a Canadian company that makes smart building controllers. They sell six products to customers all over the world. Every year after a product update, they run 20 to 24 online training sessions for over 300 users. Each time, they had to provide computers with the software already installed. As their business grew, the high training costs pushed them to look for a tool that could cut costs and give clients a better experience.

How They Found DaDesktop

The manager, Nate, found DaDesktop through a Google search. He saw it was a cloud desktop built specifically for training. He reached out to the DaDesktop team, tried the remote training himself, and decided to make it their main training tool.

What They Love About It

Easy for everyone

Both trainers and clients really enjoy using DaDesktop for remote training. No software to download, no computer skills needed. The trainer just creates a virtual classroom and sends a link to the students. Whether someone is in the US, Brazil, or Africa, they just click the link and they're in the virtual desktop, ready to learn.

Great training features

Students can see both the trainer's screen and their own at the same time, making it easy to compare and follow along. The trainer can see all student screens at once, making it easy to supervise and guide. The trainer can take control of a student's desktop remotely to help them anytime. One user from Europe said it feels like "the trainer is right next to us."

Works worldwide

The platform scales easily and works globally. You can start a training session in any country instantly, or run sessions with people from multiple countries at the same time. You can add or remove participants anytime, making training more flexible.

Today, DaDesktop is one of Reliable Controls' most important partners.